What is Touchless Check-in?

No Kiosk Needed

No Kiosk needed to be placed in hotel lobby

Smartphone Oriented 

From arrival to during your stay and checkout, everything can be completed on smartphone.

Cost - effective

-80% Cost Reduction and +80% Efficiency Improvement

Our Touchless Process

Before Arrival

Pre Check-in

Confirm Booking

Payment

After Arrival

Arrival Web Form

Guidance over Phone

Digital Key

During Stay

MyPage

Message Notice

Quick Pass

Before Departure

Remote Check-out

Payment

Digital Receipt

Solutions

PMS Synchronization

Synchronizing with existing PMS and realize seamless operation and data transaction with real time.

Pre Check-in / Check-in at Hotel

Check-in solution that guest can finish check in before arriving in hotel by using smartphone. Also, touchless check in at hotel lobby.

Mobile Payment

Payment function that guests can pay hotel fee on smartphone, upon arrival or check-out

Mobile Check-out

Check-out solution that guests can check out on smartphone, even with payment, wherever the locations such as lobby or room.

MyPage for Guests

Providing a personalized MyPage for each guest reservation to improve the efficiency of information during stay.

Message Notification Function

Sending real-time messages to guests anytime during their stay, when they are out or after they have checked out.

Multiple Rooms Check-in

Solution enables to check-in and check-out for guests who booked multiple rooms.

Digital Key

Digital key solution that guest directly go to assigned room and enter rooms without physical keys.

e-Ticket

Create coupons online that can be used within hotel, such as breakfast vouchers or discount vouchers, and offer them directly to guests.

Meal Reservation

Meal time question that is asked at check-in can be embedded into the check-in form, and can be controlled on dashboard and guest's My Page

SMS

Send Pre check-in guide emails to guests via SMS.

Pre Check-in Email and SMS

We send guests a link to the online check-in form by email before arrival. For guests without an email address, the link can also be sent via SMS.

Quick Check-in and Check-Out

Emailing QR code to customers and Scanning QR code to process Check-in / Check-out, which can be done in 1 second. Enable to save a lot of time for both guests and hotels.

Online Payment

At the time of online check-in or check-out, guests can conveniently complete payment by credit card. Payment options at the front desk are also available if preferred.

MyPage

Each reservation comes with access to a personalized My Page, where guests can view their reservation details, facility information, coupons, digital room key, meal reservation times, and exchange messages with the property.

Meal Reservation

Dinner or breakfast times that are usually confirmed at check-in can now be easily selected in advance through the online form. All reservations can be centrally managed from the admin dashboard, and guests can check their information anytime from their My Page.

e-Ticket

Breakfast tickets and coupons can be created and managed online, and issued to guests as digital tickets. Flexible settings are available for multiple-night stays or limited-use tickets.

Mobile Order

You can also register in-room services or other items online, allowing guests to place orders directly from their smartphone. This helps streamline labor-intensive room service operations and supports upselling opportunities.

Express Checkout

Guests can complete check-out directly from their smartphone — either from their room or at the front desk. They can check out instantly by entering their phone number, or conveniently do so through their My Page.

Functions

Check-in Form Editor
Residential Filter
Notification Editor
QR Code Generator
Hotel Terms and Conditions
Sentence Editor
Online Guest List
Passport Downloader
Multiple Languages
Reservation List
Settlement List
Payout List
Analytics
Digital Key Connection

News Update

Acomo announces the official release of its Meal Reservation System for hotels

2025-11-07

Acomo Inc. (Headquarters: Mitaka, Tokyo, Representative Director Koji Hayashi) is pleased to announce the official release of its “Meal Reservation System” for hotels and resorts. This cloud-based system seamlessly integrates with Acomo’s Touchless Check-In System and existing Property Management Systems (PMS), enabling guests to reserve their meal times in advance while allowing hotel staff to manage reservations efficiently and accurately.

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スマートフォンオーダー機能の提供を開始

2024-02-13

株式会社アコモ(以下、アコモ)は、宿泊施設に滞在しているゲストが自身のスマートフォンから商品を発注できる機能を提供します。ゲストが客室に滞在中に食事やルームサービスなどをスマートフォンからオーダーできるようになります。

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Acomo announces business partnership with ANA Trading

2024-02-08

Started Business Partnership with ANA Trading

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Exhibit at HOTERES Japan 2024

2024-01-31

Acomo Inc announced that it will exhibit at the International Hotel and Restaurant Show 2024.

Read more

Watch Online Demonstration Video

Please watch a demonstration online video. You will be able to see the specific check-in and check-out flow, and smartphone interface.​

Read Detail Documents

Please download detailed information about our products. You will be able to understand the product features and details.​

Inquiry

Please contact us for quote, details of information, demonstration request, or more.

Testimonial

AB Accommo Co., Ltd. (AB Accommo) operates “Grids Tokyo Asakusa Bridge Hotel + Hostel (Grids Tokyo Asakusabashi)”, and the check-in service provided by Acomo Co., Ltd. (Acomo) is connected to PMS (Property Management System), achieving even greater efficiency. Grids

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Partners

We integrate to your Property Management System

Expecting more partners come. Tell us which system you use.

Frequently Asked Questions

Does it mean that the user can select the check-in question items from the fixed contents and create additional questions?

Yes, the system already has contacts, hygiene questions, transportation questions, etc. implemented as default settings, and you can select these questions. You can also create your own question items.

Are there any restrictions on the use of smartphone models?

No, as long as it is a function that can scan the QR code, use is not restricted due to the model.

Are there any restrictions on the computer models used by the facility?

No, there are no restrictions on the model or OS. The browsers we recommend are Google Chrome and Microsoft Edge as the latest version.

Is it compatible with feature phones?

Yes, if the feature phone also has the QR code scaning function, there is no problem, and many of those camera models can scan the QR code

How does Acomo handle personal information?

Please check our privacy policy for personal information handled by us. The personal information of visitors will not be used by us for marketing or sales activities.